​Some clients are experiencing a delay receiving a scheduled payment from their policy. We’re working quickly to send these payments now that segregated fund policies have moved to a new administration system. This delay will resolve quickly and be a one-time event. We expect all scheduled payments to be made on Aug 5.​ 

If clients have any questions or concerns about a missing payment, please encourage them to contact the Client Service Centre at 1-888-252-1847 for help. If you have any questions, please contact your aligned Client Service Specialist (CSS). 

We appreciate your continued support. Thank you for your partnership. We’ll keep you updated once this issue is resolved.