| | REMOTE SALES MADE EASIER STARTING SEPTEMBER 27! |
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On September 27, you’ll notice changes to some features of the DSign e-app. The goal is to make virtual client meetings easier for you. You won’t have to add information in the Notes and attached files section anymore—everything will be done in the application. |
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Process | Improvement | Eligibility criteria for remote sales | - No restrictions on the type of policyowner
- Healthcare insurance added
Maximum amount - Life: $5,000,000
- Critical illness: $500,000
- Disability: $5,000 per month
- Healthcare: All coverages
| Remote applications | When importing the illustration to the e-app, you’ll need to answer this question: Is the policyowner physically present with you to view their identification documents? If you answer No, the application will automatically adjust for a remote sale. | Policyowner identification | The policyowner information you’ve entered in the insurance illustration will automatically be imported to the application, regardless of whether you’re completing it in person or remotely. New Existing customer option | Explanation of insurable interest | If the proposed insured isn’t the policyowner, the Relationship with the Owner drop-down menu will appear. You’ll need to explain the purpose of the insurance by selecting a relationship from the drop-down menu. The list includes the most common relationships as well as Donor for planned giving. If you select Other, a text field will appear. Enter the purpose of the insurance in this field. |
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DSIGN ELECTRONIC APPLICATION: E-SIGNATURE UPDATE |
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On September 27, 2020, we’re changing the look of the e-signature and introducing a new process that’s more intuitive. For a few weeks, you’ll only be able to Sign remotely. During that time, the Sign in person and Start signature session buttons won’t be available. Down the road, you’ll have the option to Sign in person or Sign remotely. Remote signature requirements Under the new process, clients who want to sign remotely will be required to provide an email address and cell phone number*. We encourage you to always check whether your client has a personal email address and a cell phone before meeting with them. If they don’t, you’ll have to use the paper signature. |
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*For contracts with several signatories, each one must provide their own email address. However, the same cell phone number can be used for more than one signatory. |
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You won’t have to come up with your own PIN numbers anymore. An ID code will be automatically generated and sent to the client by SMS. The client will need to enter this code when they click the link sent to them by email. Once the client has signed, they will be able to download their documents. |
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Transition period If you started an application before September 27, 2020, you’ll be able to use the old e‑signature process until 11:59 p.m. (ET) on October 17, 2020. If you don’t submit the pending application by this date, you’ll have to use the paper signature or redo the application to use the new e-signature version. |
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SEPTEMBER 27: DSIGN ELECTRONIC APPLICATION WILL BE TEMPORARILY UNAVAILABLE |
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Between 8:00 a.m. and 2:00 p.m. (EDT) on September 27, we’ll be doing maintenance work on the Insurance Illustration tool and the DSign electronic application. |
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Alternatives available during the update
Illustrations in desktop mode
Make sure to do the following before September 27: If you’ve only ever used the web version: - Install the desktop version on your computer
- Open the desktop version while connected to the internet and log in
- Synch the illustrations you’ve done online with the desktop version so you’ll have access to them for your client meetings
If you’re already using the desktop version: - • Open the desktop version before September 27 while connected to the internet and log in, if necessary
Paper application (07002E) Instead of the electronic application, you can use the paper form. |
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