Starting Jan. 1, 2021, the Ontario government requires all business websites and web content available to the public be compliant with web content accessibility guidelines (WCAG) as set out by the Accessibility for Ontarians with Disabilities Act (AODA). The act applies to any organization, like Canada Life, which is located in Ontario, has one or more employee(s) and also has other offices outside Ontario. Meeting these standards helps ensure our web content is more accessible and usable for everyone.

Effective at the end of December, you’ll be required to log in to see content intended only for you. This strategy is consistent with the future of our new advisor sites that will offer you a better user experience. We understand the acceleration of timelines is inconvenient and we’ve provided information below to help ensure you’re prepared.

Public-facing sites, such as www.canadalife.com, are AODA compliant and will still be accessible without a log in. 

What do you need to do?

Make sure you know your individual user ID and password to avoid a delay in accessing all the tools and support materials you use in your daily activities with us.

These sites will require you to log in. We’ve included a sample user ID.

If you have sites or pages bookmarked, when you select a bookmarked link, you’ll be asked to log in to view the site or page.

If you send links to PDFs or other files from RepNet to clients, you’ll now have to download the file to your laptop or device first. Clients won’t be able to access any internal content.

Need help with your user ID and password

Try to log in now to make sure you have access as soon as possible. 

·       If you don’t remember your user ID or password, click the appropriate links on the log in page. 

·       If you’re having trouble logging in contact ServiceDesk at 1-800-475-7001.

First-time user

·       You need an activation code and a distributor code to register for RepNet.

o   Your activation code can be found on your RepNet activation letter.

o   Your distributor code is provided by your MGA.

More about AODA and WCAG

The Accessibility for Ontarians with Disabilities Act (AODA) came into force in 2005. It mandates standards organizations must follow in order to be more accessible to people with disabilities. The goal is for all organizations to meet these standards by 2025.

The accessibility standards required by AODA are the WCAG 2.0 developed by the World Wide Web Consortium (W3C). W3C is an international community that works with member organizations, full-time staff and the public to develop web standards. By following Web Content Accessibility Guidelines (WCAG) 2.0, organizations like Canada Life can make their web content more accessible to people with blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, etc.