Canada Post service disruption
Our mitigation measures 

Following the disruption to Canada Post services on September 25, we are implementing the following measures to help minimize the impact on you and your clients.

Temporary hold on mailings

We are suspending the mailing of all correspondence and contracts. We will notify you once Canada Post mailings resume.

Cheque mailing rules 

Starting September 29, cheques will be sent via courier twice a week.  

• Sending cheques to clients with a physical mailing address
  • Life insurance and Investment cheques over $500.  
  • All cheques related to claims, regardless of the amount.

                 No cheques will be sent in the following situations
                 - The address is a P.O. box.
                 - The amount is less than $500. 

• Sending cheques to financial institutions
  • All cheques for transfers between institutions.

Update to the T2033 form

A temporary version of the Direct Transfer Between Institutions T2033 | IND130 form is now available in the Document Centre and Mobile Office. We have replaced the P.O. box with Beneva’s physical mailing address to facilitate transfers between institutions.

Insurance policies: Measures in the event of a lapsed policy 

If a policy were to lapse during this period, we will take the necessary steps to reinstate it. We encourage clients to prioritize paying their insurance premiums online if they are unable to use postal services.

Online transactions

We encourage you to submit your transactions electronically whenever possible for faster processing.

• Individual Insurance: Use the Electronic Application or our PDF forms for email submissions, as usual.
• Savings and Investments: Complete your transactions using Mobile Office or our PDF forms for email submissions, as usual. You can send the PDFs through the Write to Us feature available in the Advisor Centre to ensure data security.

Online resources for advisors

• Access all our forms, marketing documents, and GIF Fund Facts anytime in the Document Centre.
• View and access performance data in the Rates and Returns page.

Electronic services for clients
When available, encourage your clients to use the Client Centre, direct deposit, and email to simplify their processes.

• The Client Centre provides access to life insurance statements, as well as the ability to view savings and investment statements and transactions.

We are committed to keeping you informed as the situation evolves. Once the service interruption at Canada Post ends, our operations will return to normal.
 

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