The current situation relating to the COVID-19 pandemic along with social distancing, forces us, at iA Financial Group, to revisit and continuously adapt our business processes to help you efficiently carry out your role as a financial security advisor. 
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COVID-19 and underwriting For the sake of equity and profitability, we wanted to address the risk associated with COVID-19 by revising our declaration of insurability. Rest assured that the new questions to be added on Monday, March 23, will neither affect the client and advisor experience nor the approval rate at the point of sale. They are in the interest of everyone to facilitate quick decision-making, without the need to refer back to the client. Service providers – Paramedical services and attending physician's statements Since most paramedical service providers have suspended their activities until further notice, we have relaxed our underwriting standards in order to provide you with the best offer, at the earliest convenient time, WITHOUT MEDICAL EXAMS, using an accelerated underwriting approach. A quick reminder of our current offer with no medical exams: 
Regarding your files that are currently being underwritten or awaiting a requirement, we will communicate certain details to you shortly in order to offer you a competitive offer without waiting for the medical requirements to be completed. Reviewable additional premiums For admissible cases where an additional requirement is needed, we will issue the policy immediately but with an additional premium. However, when the situation has returned to normal and in order to reduce the additional premium, the client can provide us with the needed requirement in order re-evaluate the rate and receive refund on the overpaid premiums, if applicable. Please know that we are closely monitoring the situation and doing our best to make this difficult period easier for you.
Renée Laflamme
Executive Vice-president
Individual Insurance, Savings and Retirement
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