People who've been diagnosed with a critical illness must deal with many emotions. We're committed to giving them the support they need during these difficult times.
That's why we've developed a service that will simplify critical illness insurance claims and help you support your clients.
What is this service?
Your clients who've been diagnosed with a critical illness might contact you to ask:
- Does my policy cover my illness?
- Does my condition meet the definition in my policy?
- Is this the right time to submit a claim, while I'm waiting for the results?
- Which documents do I need to provide?
As part of the service, an experienced examiner calls you, takes the time to fully understand the situation and does the necessary checks to answer your questions. You'll also be given useful information before a claim has even been filed.
The ultimate goal of our advisory service is to improve your clients' claims experience through compassionate assistance.
| Get quick answers to your questions and explanations from a specialist about the scope of the critical illness insurance coverage and the definitions that apply to the insured person's situation. |
| Get information to help you determine the right time to submit a claim and thus avoid unnecessary steps and fees, in some cases. |
| Identify the forms and supporting documents needed based on the insured person's situation to get them all at once, thereby improving processing time. |
| Find out if the insured person has other coverage with us that would allow them to submit a claim (for example, |
