In November 2021, we notified you our current distribution agreement with National Bank of Canada for banking products and services expires at the end May 2023. Together with National Bank, we made the decision not to renew our agreement after we conducted a thorough review and evaluated current and future business strategy needs.
What this change means for you and your clients
Your relationship with your clients doesn’t change for investment and insurance solutions.
Starting in June, client servicing for banking products transitions fully to National Bank. Clients will now contact National Bank directly for all inquiries and to request changes to their accounts. Client account limits are not impacted as a result of this change.
Clients don’t need to take any specific action in response to this announcement. They’ll receive a letter from Canada Life notifying them of this change. After that, National Bank of Canada will send clients a letter to explain what this means for their banking products and services and any changes they need to be aware of on or after June 1.
Questions?
Check out this Q&A for more information on this change. | | |
|
