Hello,
A strike may soon affect Canada Post services. To help minimize any impact to you and your clients, here’s what you need to know. According to the latest updates, disruptions could begin as early as this week.
To help avoid delays and maintain service continuity, we recommend the following:
Prioritize transactions using our electronic tools
Online transactions: We encourage you to submit your transactions electronically whenever possible for faster processing. - Individual Insurance: Use the Electronic Application or our PDF forms, which you can email to us as usual.
- Savings and Investments: Complete your transactions through Mobile Office or our PDF forms. You can send the PDFs via the «Write to Us» feature available on the Advisor Centre to ensure data security.
Online resources for advisors Electronic services for clients: When available, encourage your clients to use the Client Centre, direct deposit, and email to simplify their processes. - The Client Center provides access to life insurance statements, as well as the ability to view savings and investment statements and transactions.
Document delivery and claims payments
If a 72-hour notice of a strike or lockout is issued, Beneva will pause postal mailings. Documents will be held until the strike or lockout ends, or until it’s confirmed that no strike will occur. We will inform you as soon as Canada Post deliveries can resume.
Workaround methods are in place for certain exceptions: - Claim checks: Claim payments may be sent via an alternative courier service.
- Mail sent via other services: These will continue to be processed as usual.
- Alternative mailing options: Additional courier services may be available for specific document types.
Communication transparency
In the event of a Canada Post strike, an alert will appear at the top of our homepage and several pages on our website. This message will be updated regularly to keep you informed.
We are closely monitoring the situation and will update you as needed. | 
